Privacy Policy

Last updated August 2025

This privacy policy applies specifically to the Education Services Australia Limited's (ABN 18 0073 424 21) service, ELLIC (ESA, we, us or our). 

This privacy policy explains how ESA collects, uses, discloses and handles your Personal Information for ELLIC and the rights and options you have in this respect. In doing so ESA complies with its obligations to protect the privacy of Personal Information under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

ESA delivers a number of products and services in relation to education systems and sectors (Products and Services). This Privacy Policy applies to the use of your Personal Information by ELLIC. Other Products and Services may also have their own privacy policies which set out additional detail or differences in their privacy practices.

By using ELLIC or interacting with ELLIC and ESA, you agree to our Privacy Policy and any amendments made from time to time.

1. What is Personal Information?

"Personal Information" is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is or could be reasonably identifiable.

2. What Personal Information does ESA collect

The type of Personal Information ESA collects depends on our interaction with you. Where applicable, we will collect the following information:

1. 1. Education professionals and institutions that enrol in the ELLIC program
      • • contact information, such as your name, job title, address, business address, telephone number, mobile phone number, fax number and personal or business email address;
        • your username and password for the ELLIC website, where you have one;
        • your school contact details;
        • details of your visits to our premises; and
        • your membership of a professional or trade association or union.
   2. Students that use the ELLIC mobile applications
      • • information in relation to your learning ability; and.
        • audio and/or video recordings of students if students choose as part of their intended educational functionality (see below under paragraph 6)
   3. Attendees of ELLIC related events
      • • contact information, such as your name, address, phone number and email address;
        • details of your visit to our event / conference
        • photographs of you at the event (although you can contact us if you choose to opt out of this); and
        • details of dietary preferences.

3. How does ESA collect your Personal Information?

There are various ways in which ESA may collect your Personal Information from you or your authorised representatives, including when you:

• • register on the ELLIC website;
  • provide feedback to us;
  • visit a premises from which we operate;
  • attend an event we hold;
  • otherwise contact us by telephone, fax, email, social media, post or in person; or
  • where we are otherwise required or authorised by law to do so.

4. Third party Personal Information provided to us

If you provide Personal Information to us about someone else you must ensure that you are entitled to disclose that Personal Information to us and that, without us taking any further steps, we may collect, use, disclose and handle that Personal Information as described in this privacy policy. In particular, you must ensure that the individual concerned is aware of and acknowledges this privacy policy and our collection statement.

5. Remaining anonymous or using a pseudonym: are you required to provide Personal Information?

Where it is not impractical or unlawful, you may interact with ESA without identifying yourself or using a pseudonym. As a general principle, you provide ESA with your Personal Information voluntarily and there are generally no detrimental effects for you if you choose not to consent or to provide Personal Information. However, there are circumstances in which ESA cannot take action without certain Personal Information. For example: Personal Information is required to provide you with access to specific web offerings or newsletters. In these cases, it will not be possible for ESA to provide you with what you request without the relevant Personal Information and ESA will notify you accordingly.

6. Information collected via our Website and mobile applications

Personal Information may be collected by us and by our third party service providers who assist us in operating our website at ellic.edu.au (the Website) and the ELLIC mobile applications.

We may use various technological methods from time to time to track the visiting patterns of individuals accessing our Website and the mobile applications, including but not limited to the methods set out in this paragraph 6.

Click Stream Data

When you read, browse or download information from our Website, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, the IP address of your computer, and any information downloaded.  This information may be used for purposes including statistical, reporting and website administration, maintenance and improvement purposes.

Cookies
Our Website may use 'cookies' from time to time.  Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns.  Cookies may be used on our Website to monitor web traffic, for example the time of visit, pages visited and some system information about the type of computer being used.  We use this information to enhance the content and services offered on our Website.

Cookies are sometimes also used to collect information about what pages you visit and the type of software you are using.  If you access our Website or click-through to our Website from a link in an email we send you, a cookie may be downloaded onto your computer's hard drive.

Cookies may also be used for other purposes on our Website.

Google Analytics
We use Google Analytics to help analyse how you use our Website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated is used to create reports about the use of our Website.  Google will store this information.

If you do not want your Website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on.  For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.

Mobile Application Recordings
Our mobile applications may collect audio and/or video recordings of students if they choose as part of their intended educational functionality. These recordings are temporarily stored on secure servers located in Australia for a maximum duration of six (6) hours. After this period, all recordings are permanently deleted and are no longer accessible by any party, including our organisation.

The temporary storage is implemented solely to facilitate processing and delivery of educational services, and no recordings are retained beyond the specified timeframe. We do not use these recordings for analytics, marketing, or any other secondary purpose.

By using our mobile applications, you acknowledge and consent to this temporary data handling process. If you have any concerns or require further information, please contact our Privacy Officer.

7. Handling of Personal information

7.1 Purposes for which we collect Personal Information

Depending upon our relationship with you, we collect, hold, use and disclose your Personal Information for the following primary  purposes:

• • • • for professional development activities;
      • in order to operate the ELLIC program efficiently;
      • to identify and communicate with you;
      • to provide services, products or things you may have requested;
      • to disclose Personal Information about you necessary to facilitate our services;
      • to provide you with a login and access to your account with us;
      • to facilitate and support the functions and activities of our internal business units and Products and Services;
      • for compliance with our legal obligations (such as record keeping obligations);
      • to analyse and improve our services and communications to you;
      • protecting the security of and managing access to ESA’s premises, IT and communication systems, online platforms, websites and other systems, preventing and detecting security threats, fraud or other criminal or malicious activities;
      • for insurance purposes;
      • for monitoring and assessing compliance with our policies and standards;
      • to communicate with you through the channels you have approved to keep you up to date on the latest information about ELLIC related content, services, products and technologies (including client briefings, newsletters and other information);
      • to provide you with information about customer surveys, marketing campaigns, market analysis, contests or other promotional activities or events; and
      • to collect information about your preferences to personalise and foster the quality of our communication and interaction with you (for example by way of newsletter tracking or website analytics).

We may aggregate Personal Information for reporting, statistical and analysis purposes, and for business, product and service improvement purposes.  This allows us to better inform ourselves and anticipate our customers' preferences and requirements, and to monitor and improve the effectiveness of our business, products and services.  We may also de-identify information for inclusion in such aggregated databases or reports. 

We reserve the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of the Website or to retain the content of any user session.

You consent to us using your Personal Information in the above ways and as set out in this Privacy Policy.

We may otherwise collect, use or disclose your Personal Information where the collection, use or disclosure is:

• • • • in accordance with this Privacy Policy or any agreement you enter into with us, or
      • required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act 1988 (Cth).
        

7.2 Disclosure of your Personal Information?

We may disclose, or provide access to, your Personal Information to third parties in connection with the purposes described in paragraph 7.1. Depending on the circumstances and the nature of your engagement with us, we may disclose your Personal Information to our related entities, to third parties that provide products and services to us or through us, or to other third parties.

In particular, we may disclose your Personal Information to the Australian Government Department of Education who funds the ELLIC program, for the purposes described in paragraph 7.1.

We may also disclose your Personal Information to:

• • • • any of ESA's internal divisions, business units or departments;
      • your nominated representatives;
      • other organisations who assist us in providing products and services to you;
      • professional service providers and advisors who perform functions on our behalf, such as lawyers;
      • our third party marketing platform that we engage with to deliver electronic marketing material to you on our behalf;
      • representatives, agents or contractors who are appointed by us in the ordinary operation of our business to assist us in providing goods or services or administering our business (such as for data storage or processing, printing, mailing, marketing, planning and product or service development); and
      • Government, regulatory authorities and other organisations as required or authorised by law.

We may also disclose your Personal Information to our Website host in certain limited circumstances, for example when our Website experiences a technical problem or to ensure that it operates in an effective and secure manner.

7.3 Interstate and Overseas disclosures

No personal information transferred or disclosed Interstate and Overseas for ELLIC. However, should this change in the future, this will occur where some of your Personal Information may be disclosed, transferred, stored, processed or used overseas by us, or by third party service providers.  This may happen if:

• • • • our offices or Products and Services are overseas
      • we outsource certain activities overseas
      • transactions, information, services or products have an overseas connection, or
      • our computer systems including IT servers are located overseas.

Your Personal Information may be disclosed to third parties in such other countries in which those parties or their, or our, computer systems may be located from time to time, where it may be used for the purposes described in this Privacy Policy. Where such parties are located overseas, you may have rights to enforce such parties' compliance with applicable data protection laws, but you might not have recourse against those parties under the Australian Privacy Act in relation to how those parties treat your personal information. You consent to the collection, use, storage, and processing of your Personal Information outside of Australia as set out in this Privacy Policy (if this is relevant).   

7.4 Other uses and disclosures

We may collect, use and disclose your Personal Information for other purposes not listed in this Privacy Policy.  If we do so, we will make it known to you at the time we collect or use your Personal Information. 

7.5 Marketing

If you select the option to receive marketing from us when you provide your Personal Information, or if you sign up to our newsletter, or submit information to us on a form that makes it clear that we may use the submitted information for  marketing purposes, you consent to us using your Personal Information in accordance with this privacy policy for the purposes of sending you information, including promotional material, invitations to events we hold and surveys about us or our products and services including products and services of our Products and Services and third parties, now and in the future, by means of direct mail, email, SMS and MMS messages.

If you do not want to receive marketing information from us, you can unsubscribe in any of the following ways:

• • • • clicking on the 'Unsubscribe' or subscription preferences link in a direct marketing email that you have received from us; or
      • contacting us using the contact details specified in paragraph 11.

8. Access to the Personal Information

If you want to know what, if any, personal information we hold about you, or wish to correct any Personal Information we may hold about you, please contact ESA using the contact information at paragraph 11.

9. Security of your Personal Information

We take reasonable steps to protect personal data that we hold against misuse, interference, loss, unauthorised access, modification or disclosure by utilising up-to-date electronic and physical security controls that comply with relevant industry standards and guidelines; and

We will destroy or permanently de-identify personal data if it is no longer required.

Personal Information may be kept on our Personal Information technology systems, those of our contractors or in paper files.

You should be aware that there are inherent risks associated with the transmission of Personal Information via the internet. If you do not wish to use the internet to transmit Personal Information you can contact us using the contact information below.

You should also note that if you link to a non-ELLIC or non-ESA web page, a different privacy and security statement is likely to apply.

10. How we deal with complaints about Privacy

If you feel that we have not respected your privacy or that we have conducted ourselves inconsistently with this Privacy Policy, please contact our Privacy Officer in any of the ways specified in paragraph 11 and advise us as soon as possible. We will investigate your queries and privacy complaints within a reasonable period of time depending on the complexity of the complaint.

It would assist us to respond to your complaint promptly if it is made in writing.  Please detail information relevant to your complaint.

We will notify you of the outcome of our investigation.

11. What to do if you have a question, problem or complaint, or want to contact us about our use of your Personal Information or this Privacy Policy

If you have any questions, comments, concerns or complaints about our privacy practices, you can contact us by:

• • Telephone: +61 3 9207 9600;
  • Post: Post Office Box 177, Carlton South, Victoria, Australia 3053; or
  • Email: [email protected]

12. Changes to this Privacy Policy

ESA may make changes to this privacy policy from time to time to take account of new laws and technology or changes to ESA’s operation and practices. ESA recommends that you regularly check this privacy policy. Any changes will take effect as soon as they are posted on this website. You may obtain a paper copy of this privacy policy by contacting ESA via the contact details provided above.